Return Policy

We want you to be completely satisfied with your purchase. If for any reason you are not, we’re here to help.

Under the UK Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving your goods.
To exercise this right, please contact us at sales@led2urhome.store within 14 days of delivery.

- Unused and in the same condition that you received it.
- In its original packaging.
- Returned within 14 days of notifying us.
We cannot accept returns for items that have been used, installed, or damaged by the customer.
Return postage costs are the responsibility of the customer, unless the product is faulty or incorrect.

Once we receive your returned item, we will inspect it and notify you of the outcome.
If approved, a refund will be processed to your original payment method within 14 days.
Shipping costs are non-refundable (unless the item was faulty or sent in error).

If your item is faulty, damaged, or incorrect, please contact us within 7 days of receiving it.
We will cover the cost of return postage and provide either a replacement or full refund.

At this time, we do not offer direct exchanges.
If you require a different product, please return your original item for a refund and place a new order.

For any questions about returns or refunds, please get in touch:

📧 Email: sales@led2urhome.store

📞 Phone: 0174420786

📍 Address: 1 White Friars, Eccleston, St Helens. WA10 5GB

Country/Region